Frequently Asked Questions
Here you'll find the most frequently asked questions from other customers!
Shipping
Shipping usually takes 3-5 business days within Germany.
We only offer insured standard shipping.
Yes, we ship throughout Europe.
Shipping costs vary depending on the destination country.
General Questions
Simply select your desired products, then choose the desired grammage and add them to your shopping cart.
We accept credit cards, PayPal, instant bank transfer, and purchase on account.
Yes, you can cancel your order within 24 hours.
Returns & Exchanges
You can return items within 14 days of receipt, provided they are unused and in their original packaging.
If not satisfied, the buyer bears the shipping costs according to the terms and conditions; in case of defective goods, we cover the costs.
Return the affected items to us – if available, we will exchange them as quickly as possible.
Products & Availability
We strive to restock popular products quickly. Use the notification function in the shop for updates.
Use our search function or filter options by category, brand, and application.
Offers are valid only while supplies last and may sell out quickly.
Customer Account
In the shop, click on "Register" and follow the steps to create an account using your email address.
Yes, you can order as a guest, but an account offers benefits like order history and faster service.
You can change your address yourself after logging in to the "My Account" section.
Security & Privacy
We store your data according to current security standards and never pass it on to third parties.
All payments are processed through encrypted and audited systems.
Just contact our customer service; upon request, we will delete all personal data in accordance with GDPR.
Your question wasn't answered?
Then contact us immediately!